Review of Non-Financial Loss

The Telecommunications Industry Ombudsman (TIO) is conducting a targeted review of non-financial loss limits. Currently, the TIO can recommend or require compensation of up to $1,500 for non-financial loss where compensation is needed to restore fairness. This may include situations where the consumer has experienced significant or unusually high levels of: stress loss of peace […]

Internet Association of Australia disappointed to see ACMA reject the TCP Code

The Internet Association of Australia Ltd (IAA) expresses its disappointment that the Australian Communications and Media Authority (ACMA) has rejected the Telecommunications Consumer Protections Code (the Code), describing the decision as a missed opportunity to strengthen consumer safeguards through effective co-regulation. While not entirely unexpected, IAA notes this decision appears to be influenced by misguided […]

Internet Association of Australia disappointed to see ACMA reject the TCP Code

The Internet Association of Australia Ltd (IAA) expresses its disappointment that the Australian Communications and Media Authority (ACMA) has rejected the Telecommunications Consumer Protections Code (the Code), describing the decision as a missed opportunity to strengthen consumer safeguards through effective co-regulation. While not entirely unexpected, IAA notes this decision appears to be influenced by misguided […]

April 2023 – Advocacy Corner Update

The policy team continues to work hard to represent members in important legislative and regulatory reform processes that is sure to impact the Internet industry. Please get in touch to share any thoughts on any open and previous submissions; we always appreciate your feedback. Completed Submissions 2023-2030 Australian Cyber Security Strategy | Department of Home Affairs […]