Review of Non-Financial Loss

The Telecommunications Industry Ombudsman (TIO) is conducting a targeted review of non-financial loss limits. Currently, the TIO can recommend or require compensation of up to $1,500 for non-financial loss where compensation is needed to restore fairness. This may include situations where the consumer has experienced significant or unusually high levels of: stress loss of peace […]

Infrastructure Record Keeping Rules

The ACCC proposes to amend the Infrastructure Record Keeping Rules (RKR) to ensure that technology level coverage maps reported under the RKR is aligned with the coverage maps that must be used in accordance with the new Telecommunications (Mobile Network Coverage Maps) Industry Standard 2026. The proposed changes will only apply to specified telecommunications providers, […]

Proposal to update telco customer equipment regulation

The ACMA is consulting on proposed amendments to the instruments regulating telco customer equipment. The changes proposed relate to: extending the record-keeping timeframe for standards compliance under the TLN limiting the ‘grandfathering’ arrangements for mobile phones, and, subject to a transition period, mandate compliance with the latest technical standard for emergency call access adopting a […]

Internet Association of Australia disappointed to see ACMA reject the TCP Code

The Internet Association of Australia Ltd (IAA) expresses its disappointment that the Australian Communications and Media Authority (ACMA) has rejected the Telecommunications Consumer Protections Code (the Code), describing the decision as a missed opportunity to strengthen consumer safeguards through effective co-regulation. While not entirely unexpected, IAA notes this decision appears to be influenced by misguided […]

Internet Association of Australia disappointed to see ACMA reject the TCP Code

The Internet Association of Australia Ltd (IAA) expresses its disappointment that the Australian Communications and Media Authority (ACMA) has rejected the Telecommunications Consumer Protections Code (the Code), describing the decision as a missed opportunity to strengthen consumer safeguards through effective co-regulation. While not entirely unexpected, IAA notes this decision appears to be influenced by misguided […]

April 2023 – Advocacy Corner Update

The policy team continues to work hard to represent members in important legislative and regulatory reform processes that is sure to impact the Internet industry. Please get in touch to share any thoughts on any open and previous submissions; we always appreciate your feedback. Completed Submissions 2023-2030 Australian Cyber Security Strategy | Department of Home Affairs […]