The Telecommunications Industry Ombudsman (TIO) is conducting a targeted review of non-financial loss limits. Currently, the TIO can recommend or require compensation of up to $1,500 for non-financial loss where compensation is needed to restore fairness. This may include situations where the consumer has experienced significant or unusually high levels of:
- stress
- loss of peace of mind
- time spent
- injury to feeling
in relation to an issue involving a telecommunications service.
The TIO is requesting feedback on whether the current amount of $1,500 for compensation is fit-for-purpose and supports fair, reasonable, proportionate and efficient dispute resolution outcomes.
You can read further on the review on the TIO’s website.
Consultation closes: Wednesday, 30 September 2026
Please let us know via the form below if you have any concerns/feedback you think we should consider to inform our response:
