Member Portal

IAA Newsletters

DFSV Standard Compliance Templates now available

To support Members in meeting their obligations under the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 (the DFSV Standard), IAA has partnered with WISPAU to deliver targeted and practical training and compliance template materials.

Who the DFSV Standard applies to
Compliance with DFSV Standard is mandatory for all carriage service providers that supply telecommunications services to consumers. Consumers includes:

  • residential customers;
  • business customers with an annual spend of less than $40,000 who do not have a genuine or reasonable opportunity to negotiate their contract acquiring services not for resale; and
  • not-for-profit organisations acquiring services not for resale.

What the obligations include
Carriage service providers, must amongst other things:

  • Have a public facing DFSV Statement outlining how the CSP will provide DFSV support to its customers;
  • Internal Policy and Procedures in place;
  • Train all staff, with further specialised training for customer-facing staff;
  • Reverse service limitations for affected persons;
  • Consult with 2 expert organisations in developing the DFSV Policy, Procedures and Training.

Mandatory obligations for small providers with under 30,000 services in operation commenced 1 April 2026. However, small providers can rely on industry representative bodies such as IAA and WISPAU to undertake the consultation requirements. IAA and WISPAU have undertaken this on behalf of our Members.

You can read more on the obligations on our website.

IAA and WISPAU’s Telco DFSV Pack
IAA and WISPAU have consulted with DFSV support services and representatives of people with lived experience to provide Members with:

  • template DFSV Policy;
  • template DFSV Procedure;
  • template DFSV Statement;
  • training webinar for all personnel covering core requirements of the Standard – to be made available in May

These materials are now available on the IAA Member Portal at a cost of $700 (incl GST). The fee is to cover the cost of consultation with expert organisations.

Further specialised training to be delivered by Good Shepherd (May-June).

Please don’t hesitate to ask any questions at policy@internet.asn.au.

Read More

Welcome new Members – May 2026

Welcome to our newest Professional Members:

Marcus Barczak
Karen Ganschow
Jock Graham
John Holdsworth
Cheryl Hoong
Jaye Steward
Jemma Swaak
Dan Todd
Vinu Koshy Varughese
Eric Vongphit

Welcome to our Corporate Members:

Cmobile Pty LTD

Welcome Cmobile Pty Ltd to IAA as a new Corporate Member.

Cmobile is a Sydney-based Australian-owned and operated Mobile Virtual Network Operator (MVNO), delivering clear, affordable mobile and NBN plans for consumers and businesses on the Telstra and Vodafone networks. As an independent MVNO operating within a complex regulatory environment, Cmobile joins IAA to access regulatory insights and compliance resources, and to contribute the perspective of smaller providers to industry conversations.

Fiboss Pty Ltd

Join us in welcoming Fiboss to IAA’s peering network. 

Fiboss is an Australian carrier and broadband network developer specialising in building and operating fibre-to-the-premises infrastructure across property developments and business parks, with teams in Sydney, Melbourne, and Brisbane. They join IAA’s exchanges to reduce latency, improve routing efficiency, and deliver faster, more reliable connectivity for their customers.

Skynet Broadband Pty Ltd

Welcome Skynet Broadband to the IAA community.

Skynet Broadband is a Nowra-based provider delivering business fibre, NBN, VoIP, data hosting, and IT managed services to businesses across the Shoalhaven, Southern Highlands, and Far South Coast of NSW. They join IAA to stay connected to the industry developments and peering opportunities that matter to their customers.

Check Technology Group

We’re delighted to welcome Check Technology Group to our peering community.

Check Networks is a wholesale connectivity provider supplying internet, voice, and messaging services to MSPs, IT providers, and boutique telcos across Australia. They join IAA to access IX peering, connecting to the high-traffic content networks that matter most to their customers.

Office Solutions IT Pty Ltd

Please join us in welcoming Office Solutions IT.

Office Solutions IT is an Australian managed IT and cybersecurity provider delivering IT support, cloud services, vCIO strategy, and communications solutions to small and mid-sized businesses. They join IAA to access policy templates and compliance resources relevant to the evolving telco regulatory landscape.

IN2IT Information Technology

A warm welcome to In2it Information Technology.

In2it is an IT services provider with over 20 years of experience supporting small businesses and home offices, with a specialty in rural and remote connectivity solutions. They join IAA to stay across developments affecting the internet industry and the customers they serve.

Read More

From the CEO’s desk – February 2026

Well, here we are in 2026!

With this sweltering summer half over already, we look to the list of things we have in the pipeline this year: a suite of events where we’ll visit communications history museums, more upgrades to get 400G ports everywhere, and hopefully polishing off our network automation efforts soon. Some of you will have already seen the benefit of roll-back capability and route server integration, which are super useful, I’m sure. We’ve recently also completed rearranging our content services to improve access and keep the deluge of Google content flowing your way, and activated a new POP at NextDC’s S2.

Like many of you, we’ll also have to lift our compliance game with the new security requirements landing later this year. We’ve been managing our risk and reporting it to our Board for quite some time, but having to certify our level of compliance will be a challenge, one I’m sure our Members will be sympathetic to. We’re also sorting out some training to ensure that our Members have the best opportunity to be compliant with the Domestic, Family and Sexual Violence standard that came into being last year. You’ll find more detail in this newsletter item on a practical, cost-effective approach to supporting compliance, including shared training and consultation costs across the Membership.

Another big event for us will be to join our brothers and sisters across the ditch as they celebrate 10 years of NZIX! We remain close partners to their success with us continuing to operate their peering exchanges and admin systems for them. It’s been a fascinating journey watching them grow to where they are today.

Happy peering!

Narelle

Question from the desk

Each newsletter, I will pose a question to Members, because your perspective is important. Please email me with your thoughts and opinions. Over to you:

In the era of risk compliance – which model have you chosen to certify with, and why?

Click here

Read More

We’ve come a long way since WAIA

Last month marked 10 years since we became the Internet Association of Australia.

Back in January 2016, our community was growing well beyond Western Australia. With the successful launch of NSW-IX, momentum building nationally, and NZIX taking shape, it became clear our name needed to reflect who we really were.

Under President Tom Berryman, the Association proposed a change from the Western Australian Internet Association (WAIA) to the Internet Association of Australia (IAA).

  • We had the logo.
  • We had the domain.
  • We had the vision.


What we needed was Member support.

At a well-attended Special General Meeting in Perth, Members overwhelmingly backed the change, reflecting our evolution from a WA-centric organisation to one with national reach and purpose.

Who can say what the next decade will bring?  

Read More

Welcoming Sybil Williams to the IAA Board

Please join us in warmly welcoming Sybil Williams to the IAA Board. Following the Board Planning Retreat in November, Sybil was appointed as a director of the Association. She took up the appointment to assist the Board and staff, bringing a strategic and market-facing perspective to support the Association’s advocacy, growth, and long-term direction.

Sybil brings more than 20 years’ experience in marketing, communications, and strategy, working with technology, telecommunications, and purpose-led organisations. She is the Founder of Atomic Tangerine, where she advises boards and executive teams on strategy, marketing, brand positioning, and stakeholder engagement.

As we look to strengthen the Association’s market position, improve engagement with Members and pursue sustainable growth opportunities, we are thrilled to gain her experience and expertise.

If you have any questions, please email us at secretary@internet.asn.au.

Read More