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IAASysters Brisbane is about to go live!

As this newsletter goes out, our 2026 IAASysters participants are gathering in Brisbane for the latest IAASysters Workshop, starting bright and early on 2 September and followed by two intense days at AusNOG.

We hope they have an incredible few days of learning, networking, and new connections.

Thanks once again to this year’s sponsors. We couldn’t do it without you!

Expressions of interest for attending or sponsoring the 2027 IAASysters programs are now open.

IAASysters supports women working in, or aspiring to work in, the internet industry.

Dates, locations, and further program details will be announced soon.

Head to the IAA website to find out more.

Learn more!

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Advocacy Corner logo

May – September 2026 advocacy update

As always, there’s a lot of telco regulatory matters members should be aware of:

CIRMP Compliance

An important reminder that telcos must meet their critical infrastructure risk management program (CIRMP) obligations from this year, under the Security of Critical Infrastructure Act. This includes submitting your CIRMP annual report by 28 September via the CISC webform, and meeting at least maturity level 1 of your nominated cyber security framework by 4 October.

This applies to all carriers, as well as carriage service providers who supply services to the Commonwealth Government, or have at least 20,000 services in operation.

IAA provides helpful guidance material in our Portal to assist Members better understand, and comply with their regulatory obligations.

TCP Standard

The Australian Communications and Media Authority (ACMA) conducted targeted consultation on the industry standard that will replace the Telecommunications Consumer Protections Code (TCP Code) in July.

IAA represented our Members in the initial stage of consultations focusing on changes to rules relating to:

  • the Critical Information Summary;

  • responsible selling practices including caps on bonuses for sales staff;

  • remedies for mis-selling; and

  • completing credit assessments.

As the ACMA will conduct public consultation on the full draft TCP Standard in due course, IAA plans to hold a Member briefing to keep you updated and collect feedback to inform our response. If you are interested in attending, please register via our website.

Mandatory AFCA membership

A reminder that under the new Scams Prevention Framework (SPF), carriers and carriage service providers who provide phone and messaging services are subject to new obligations. This does not apply to internet services, nor to phone and messaging services delivered wholly over the internet.

While many of the rules are still in development, one key requirement is to join the Australian Financial Complaints Authority (AFCA) by 1 September 2026, but applications must have been in by 14 August 2026. 

The AFCA is the designated external dispute resolution (EDR) scheme for scam-related complaints under the SPF. This is additional to the Telecommunications Industry Ombudsman’s EDR scheme which applies to broader telco complaints.  

You can register via the AFCA’s website and read more information in the AFCA’s FAQ page.

The AFCA is also running a webinar on proposed changes to its Rules on 3 September, 11am-1pm AEST. You can register online.

auIGF 2026

The 2026 Australian Internet Governance Forum (auIGF) will be held on 22-23 September, at QT Canberra. IAA continues to be a proud sponsor of the auIGF, a multistakeholder forum contemplating policy issues affecting the internet.

This year, IAA is partnering with Away From Keyboard to run a hypothetical session on digital responsibility when it comes to online scams – who is, or should be responsible for what online?

We encourage all Members to tune into the session, and attend the auIGF, whether in-person, or virtually to engage in important, live public policy issues concerning the internet.

This year’s program brings together stakeholders from government, industry, civil society, academia, and the technical community to discuss the public policy issues shaping Australia’s digital future. Under the theme ‘A resilient internet for all Australians’, auIGF 2026 will explore how Australia can maintain an open, secure and interoperable internet while responding to rapid technological, economic, and social change.

View the program and register now!

PPAP meeting

Our last Public Policy Advisory Panel was held on 17 June. We were joined by the Department of Home Affairs who consulted the Panel on the Electronic Surveillance Reform – a huge overhaul of various legislation that underpins Australia’s electronic surveillance regime. This includes, amongst other things, changes to the mandatory data retention and lawful interception.

The session focused on the costs and benefits of policy change, with discussions remaining at a high-level to inform the detailed drafting of the replacement legislation.

An impact analysis survey was also distributed to IAA members in July. Though the consultation on the impact analysis has concluded, please let us know of any feedback you would like us to raise to the Department on your behalf. Further consultation on the legislation will be held in due course.

Open submissions:

Review of non-financial loss compensation limits | TIO

Infrastructure Record Keeping Rules | ACCC

Proposal to update telco customer equipment regulation | ACMA

Closed submissions:

Ministerial Directions Powers in Part 3 of the SOCI Act | Department of Home Affairs

Unfair Trading Practices Bill | Treasury

SPF Codes and Rules | Treasury

Unfair Trading Practices – Small Businesses | Treasury

Streamlining and Modernising the SOCI Act | Department of Home Affairs

As always, please get in touch to share any thoughts on any of the open consultations and/or previous submissions as we really appreciate your feedback.

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Welcome new IAA Members – September 2026

Welcome to our newest Professional Members:

Bruce Large
Dale Rich
Andy Taylor
Derek Vanderkruk

Welcome to our IAASysters Professional Members:

Sophie Allen
Ellie Day
Deanna Duane
Alisha Gurung
Summer Liu
Maria Misic Durovic
Monique Mountford
Michelle Peter
Lauren Phillips
Elizabeth Pollard
Portia Rabonda
Rebekah Rolleston
Gabi  Rouse
Emma Scott
Shweta
Stacey Taplin
Nina Tran
Kyra Tsang
Susan Van
Ayesha Wasim

Welcome to our Corporate Members:

D2 Technology Pty Ltd

Meet D2 Technology, a new addition to IAA’s Corporate Membership.

D2 Technology is a managed service provider specialising in secure, reliable network solutions for small and medium-sized businesses. Its services span network design and deployment, ongoing management and optimisation, connectivity, cybersecurity and cloud integration.

By joining IAA, D2 Technology is expanding the range of hosting and connectivity services it can offer its clients as the business grows.

Welcome to the IAA community, D2 Technology!

Eluvio

A warm welcome to Eluvio, one of IAA’s newest Corporate Members.

Eluvio is the creator of the Content Fabric, a global platform for storing, distributing and monetising premium video and digital media.

With an established presence in Sydney, Eluvio has joined IAA to connect with Australia’s peering community and support the continued growth of its network.

It’s great to have you on board, Eluvio!

pCloud

We’re delighted to welcome global cloud storage provider pCloud to the IAA community.

pCloud provides secure cloud storage for individuals and businesses, making it easy to store, access, share and manage files from anywhere.

With more than 22 million users worldwide and a newly established presence in Sydney, pCloud is continuing to expand its global network and services.

Welcome aboard, pCloud!

Syntax Sytems Pty Ltd

We’re pleased to welcome Syntax Systems as a new IAA Corporate Member.

Based in Melbourne, Syntax Systems delivers managed network, security and cloud infrastructure services to Australian businesses across the logistics, finance, real estate and manufacturing sectors.

Operating its own infrastructure from ME1, Syntax Systems has joined IAA to peer directly for the client workloads and services it hosts there, improving latency and resilience while helping keep Australian traffic in Australia.

Welcome to IAA, Syntax Systems!

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From the CEO’s desk – May 2026

The big news this quarter – alongside the activation of 400Gbps ports on VIC-IX – is the release of the network automation features in the IAA Member Portal. With this release, Members are now in full control of their services and are able to turn services off and on at will, or simply update a MAC address on a port. In most cases the changes take a mere TWO minutes to be activated, which all up is an amazing achievement of the team. Of course, they’re not resting on their laurels but building even more features into the pipeline.

We’re also about to change the way in which we bill for our services. To date, we have been issuing bills for services active in the following month, but from July onwards we’ll be billing for the same month the bill is issued. As part of the change over, this means we will be sending $0 bills in June, as the bill for June was sent in May and Members will have already paid for those services. From July, we will be sending July’s bill on 1 July, August’s bill on 1 August, September’s bill on 1 September and so on. We’re doing this to make things simpler for everyone as it reduces the rework and confusion when services change over the month. With network automation you have more flexibility to turn things up and down, and now your invoices will also reflect your changes sooner.

We’ve also been working hard to help all our Members be compliant with the new DFSV Standard, by issuing policy templates and procedures, and holding well-attended briefings. We’ll soon round all this out with training sessions, meaning our Members and partners from the WISPAU are all nicely compliant. Feedback has been tremendous on this material and given the mountain of compliance work we all have to do to keep running these days we will make sure we continue to produce templates and guides for our Members’ use (check out this issue’s info on the new mandatory Outage Register obligation). We’ll also keep the pressure on the various regulators to lighten the load and help to make your obligations simpler and clearer.

Our events last quarter have also been well attended, fun and interesting; with one at the NBN Discovery Centre and another at the National Communication Museum, the latter marking 15yrs of VIC-IX. We also presented at NZNOG, ran IAASysters NZ, and helped out with the NZIX tenth anniversary event. We hope you can make our next Member event in Brisbane!

Happy peering!

Narelle

Question from the desk

Each newsletter, I will pose a question to Members, because your perspective is important. Please email me with your thoughts and opinions. Over to you:

In the era of risk compliance – which model have you chosen to certify with, and why?

We’re looking at the Essential Eight model, for its simplicity. What about you?

Email CEO

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Tech news – May 2026

Get your 400Gbps ports on VIC-IX
With shiny new hardware now in place, VIC-IX has been upgraded to support 400Gbps. This is a key step in supporting ongoing growth in traffic volumes and high-capacity Member requirements.

WA-IX: router upgrade and Steam cache refresh
The Tech Team are heading to Perth this month to upgrade the WA-IX router and refresh the Steam cache. While not the most glamorous work on the roadmap, it’s the kind of routine investment that keeps performance solid and the network ready for what’s next.

Billing period changes 
We’re updating how services are billed. Invoices for fixed services are now issued for the month in which you’re using them. Towards the end of the year, we will also be making changes to how volume-based services are billed, moving to arrears to allow for upgrades and downgrades within each monthly cycle. Affected Members will receive advanced notice of these changes and no action is required at this stage. These updates will set the foundation for Cloud Connect and future contracted service arrangements.

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