About the consultation:
The Australian Communications Media Authority (ACMA) is consulting on the proposed Telecommunications (Consumer Protections) Industry Standard 2026 (TCP Standard) which will replace the current industry code, C628:2019 Incorporating Variation no. 1/2022 Telecommunications Consumer Protections Code.
The proposed TCP Standard will mean major changes to a CSP’s operations including in relation to the CIS, sales, billing and credit assessments, complaints, and staff training and remuneration.
Consultation closed: 10 November 2026
You can read the consultation paper and exposure draft on the ACMA’s website:
You can read IAA’s response to the ACMA’s consultation here:
IAA also held a Member briefing to outline the proposed changes. You can watch a recording of the briefing on our website below.
Please also feel free to provide any input to IAA’s response by contacting policy@internet.asn.au.
