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The Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 (DFSV Standard) commenced 1 July, introducing lots of new rules for carriage service providers to assist consumers affected by domestic, family, and sexual violence in the telco context. The obligations under the DFSV Standard are listed at the end of the article. You can also read guidance prepared by the ACMA on its website.

One of the obligations is for CSPs to consult with DFV support services, a panel of victim-survivors or other expert organisations to inform the provider’s policies, procedures, and training material. However, for smaller CSPs with less than 30,000 SIOs, this consultation may be conducted by an industry representative on behalf of the small CSP.

We will be organising a joint-consultation forum in the future to help inform CSPs’ DFSV policies, statements, and training material, with further details to be provided in due course.

In the meantime, we also recommend you to watch the recording of Telco Together’s last webinar, which discussed the new DFSV Standard.

Obligations under the DFSV Standard:

Please note, a ‘large provider’ means a provider with at least 30,000 SIOs and a ‘small provider’ means a provider with less than 30,000 SIOs.

From 1 July, telcos must:

  • Reverse service limitation for affected persons (s 13(3)-(5)):
    If a service has been limited (e.g. suspended or disconnected), and the affected person urgently requests reversal due to a DFV safety risk, the telco must urgently reverse it on first contact, or offer an equivalent service if reversal isn’t practical. However, reversal isn’t required where doing so would breach another Commonwealth law (e.g. emergency call service obligations).
  • Not require affected persons to engage with perpetrator (s 15(1)):
    Telcos must not require a person affected by DFV to contact or interact with the perpetrator of the DFV or the perpetrator’s authorised representative.
  • Publish information about support offered (s 16):
    Telcos must publish information on their website about the support they offer to people affected by domestic and family violence. If they don’t yet offer specific support, they must publish contact details for external support organisations and indicate when their own support services will become available.
  • Implement a DFV Policy (s 19-20):
    Telcos must begin to develop and implement a DFV Policy that is approved by the telco’s most senior executive, and develop supporting procedures that meet specific standards. The DFV Policy must be implemented by 1 January for large providers, and 1 April for small providers.
  • Train staff on DFV – general (s 21)
    All personnel must receive DFV training, which can be delivered internally or via an expert 3rd party. Staff must be trained by 1 January for large providers, and 1 April for small providers.
  • Conduct specialised DFV Training for customer-facing staff (s 22):
    Personnel in customer service, or likely to deal with DFV issues must complete specialised DFV training which covers applying the telco’s DFV policy and procedures, nature of DFV and its relationship to telco services, how to identify affected persons, intersectionality and DFV, engaging with affected persons, and recognising and prioritising safety of affected persons and the safety of personnel engaging with perpetrators. The specialised DFV training can be tailored to the role of the personnel, and may be delivered internally or via an expert 3rd party. Staff must be trained by 1 January for large providers, and 1 April for small providers, with annual refreshers of the training to be completed.
  • Consult with expert organisations (s 32):
    From 1 July, telcos must consult with and consider feedback from DFV support services and either people with lived experience or organisations representing at-risk groups when developing DFV policies and procedures (s 19), and training (s 21-22). Large providers must consult directly; small providers may do so via an industry body. As discussed above, IAA is looking at undertaking consultation requirements on behalf of our Members that fall under the ‘small provider’ category, and to develop template materials that our Members can adopt.

Please get in touch if you have any questions.

Welcome to our newest Professional Members:

Darryl Boelcsfoeldi
George Coldham
Nickolas Dakis
Alan Gan
Michael Mansour
Nathan Mudie
Josie Parfitt
James Pearce
Matthew Taylor

Welcome to our IAASysters of 2025:

Vicki Apostolidis
Cassie Byrne-Quinn
Mary Ghazavi
Serena Green
Navraj Deep Kaur
Huoy Ming Leow
Serena Li
Lauren Morand
Brigitt Nagle
Mary-Lou O’Brien
Nasrin Sadiqi
Helena Singer
Tembi Tlhabane
Divya Valsarajan
Taryar Wai

Welcome to our Corporate Members:

Australian Telecommunications Pty Ltd

A big welcome to Australian Telecommunications, joining IAA as they transition from two decades as a business-only internet reseller to operating as a full ISP with their own network infrastructure. Based in Equinix SYD3 and soon expanding to a second data centre, they’re launching business-grade internet alongside telephony, managed IT, and telco services.

China Unicom (Singapore) Operations PTE LTD

We’re excited to have China Unicom (Singapore) Operations on board. As a major global carrier, their participation strengthens IAA’s international connectivity and offers new peering opportunities for our Members.

Digital Immortality Pty Ltd

We’re pleased to welcome Digital Immortality to IAA. As they expand their network presence and connect into more data centres, they join our mission of building a stronger, more resilient internet across Australia.

DigitalOcean Australia Pty Ltd

Please join us in welcoming DigitalOcean Australia to the IAA peering exchange. Known for their developer-friendly cloud infrastructure, DigitalOcean’s presence will enhance connectivity and performance for Members accessing their global platform.

Emutel

Welcome Emutel to the IAA community! Joining for both peering and broader industry engagement, Emutel adds to our diverse Member base committed to keeping traffic local and cost-effective.

Kite Plus Limited

A warm welcome Kite Plus Limited to the IAA community! Handling over 200Gbps of Tencent CDN traffic to Australian users daily, Kite Plus joins to share their content and improve connectivity for Members across our exchanges.

Turnkey Networks Pty Ltd

We’re pleased to welcome Turnkey Networks to the IAA peering exchange! As a new a carrier-neutral wholesale provider, Turnkey Networks is looking to build strong industry relationships and explore peering partnerships. We look forward to seeing them grow their network presence and connect with fellow Members.

Date: Wednesday, 5 November 2025
Time: 5:30pm to 9:00pm AWST
Venue: Strike Perth | Forrest Chase | Level 1 | Shop 26 | 401 Wellington Street | Perth

We’re wrapping up 2024 with a whole lot of laughs, a few strikes, and a touch of friendly competition. IAA Members and their guests are invited to join us at Strike Perth for an evening of bowling, conversation and celebration as we mark the end of another big year.

This year, we’re hosting the Tournament of Peers: a national bowl-off for ultimate bragging rights. Which exchange will top the national leaderboard? Come along and represent WA-IX as we go head-to-head with our peers across the country.

Bring your spin, swagger, or spectacular gutter balls. All levels welcome for a night of great company, drinks and something tasty to keep you going between turns. Whether you’re a regular on the lanes or just there to enjoy the night, it’s all about connection and community.

Registrations are now open on the IAA Member Portal for our Members and their guests:

There's still time to contribute to our time capsule

As part of our 30 Years of Peers celebrations, we’re calling on YOU – our network engineers, internet pioneers, and tech enthusiasts! Bring along your tech relics, or messages for the future to our 30 Years of Peer event in your city.

What to Contribute?

We’re looking for small items that will help capture the spirit of who we are today and the legacy we’re building for the future.

* A piece of hardware or internet gear that tells a story
* Some company merch that will evoke nostalgia
* Photos from team events or handwritten notes predicting the future

Don’t miss your chance to leave your mark. Join us and make history!

Date: Tuesday, 11 November 2025
Time: 5:30pm to 9:00pm AEDT
Venue: Strike Melbourne Central | Shop 305 | Level 3 | 211 La Trobe Street | Melbourne

It’s the end-of-year wrap you’ve been waiting for: the IAA Big Bowl-Out is coming to your city! Join fellow Members and guests at Strike Melbourne Central for a night of good vibes and great times.

This year, we’re hosting the Tournament of Peers: a national bowl-off for ultimate bragging rights. Which exchange will top the national leaderboard? Come along and represent VIC-IX as we go head-to-head with our peers across the country.

Bring your spin, swagger, or spectacular gutter balls. All levels welcome for a night of great company, drinks and something tasty to keep you going between turns. Whether you’re a regular on the lanes or just there to enjoy the night, it’s all about connection and community.

Registrations are now open on the IAA Member Portal for our Members and their guests:

There's still time to contribute to our time capsule

As part of our 30 Years of Peers celebrations, we’re calling on YOU – our network engineers, internet pioneers, and tech enthusiasts! Bring along your tech relics, or messages for the future to our 30 Years of Peer event in your city.

What to Contribute?

We’re looking for small items that will help capture the spirit of who we are today and the legacy we’re building for the future.

* A piece of hardware or internet gear that tells a story
* Some company merch that will evoke nostalgia
* Photos from team events or handwritten notes predicting the future

Don’t miss your chance to leave your mark. Join us and make history!

Date: Wednesday, 19 November 2025
Time: 5:30pm to 9:00pm AEDT
Venue: Strike Darling Harbour | King Street Wharf | 22 The Promenade | Sydney

Join us for the IAA End of Year Big Bowl-Out as we take over Strike Bowling Darling Harbour for an evening of friendly competition and good cheer.

This year, we’re hosting the Tournament of Peers: a national bowl-off for ultimate bragging rights. Which exchange will top the national leaderboard? Come along and represent NSW-IX as we go head-to-head with our peers across the country.

Bring your spin, swagger, or spectacular gutter balls. All levels welcome for a night of great company, drinks and something tasty to keep you going between turns. Whether you’re a regular on the lanes or just there to enjoy the night, it’s all about connection and community.

Registrations are now open on the IAA Member Portal for our Members and their guests:

There's still time to contribute to our time capsule

As part of our 30 Years of Peers celebrations, we’re calling on YOU – our network engineers, internet pioneers, and tech enthusiasts! Bring along your tech relics, or messages for the future to our 30 Years of Peer event in your city.

What to Contribute?

We’re looking for small items that will help capture the spirit of who we are today and the legacy we’re building for the future.

* A piece of hardware or internet gear that tells a story
* Some company merch that will evoke nostalgia
* Photos from team events or handwritten notes predicting the future

Don’t miss your chance to leave your mark. Join us and make history!

Date: Tuesday, 25 November 2025
Time: 5:30pm to 9:00pm ACDT
Venue: Strike Rundle Place | Level 1 | 77–91 Rundle Mall | Adelaide

Game on Adelaide! IAA Members and their guests are invited to our end-of-year celebration at Strike Rundle Place for the IAA End of Year Big Bowl-Out. 

This year, we’re hosting the Tournament of Peers: a national bowl-off for ultimate bragging rights. Which exchange will top the national leaderboard? Come along and represent SA-IX as we go head-to-head with our peers across the country.

Bring your spin, swagger, or spectacular gutter balls. All levels welcome for a night of great company, drinks and something tasty to keep you going between turns. Whether you’re a regular on the lanes or just there to enjoy the night, it’s all about connection and community.

Registrations are now open on the IAA Member Portal for our Members and their guests:

There's still time to contribute to our time capsule

As part of our 30 Years of Peers celebrations, we’re calling on YOU – our network engineers, internet pioneers, and tech enthusiasts! Bring along your tech relics, or messages for the future to our 30 Years of Peer event in your city.

What to Contribute?

We’re looking for small items that will help capture the spirit of who we are today and the legacy we’re building for the future.

* A piece of hardware or internet gear that tells a story
* Some company merch that will evoke nostalgia
* Photos from team events or handwritten notes predicting the future

Don’t miss your chance to leave your mark. Join us and make history!

Date: Wednesday, 3 December 2025
Time:
5:30pm to 9:00pm AEST
Venue: Strike Brisbane City
| Wintergarden | Queen Street Mall | Brisbane

We’re rounding out the year with the IAA End of Year Big Bowl-Out. Join us for an evening of bowling and banter at Strike Brisbane City in the heart of Queen Street Mall.

This year, we’re hosting the Tournament of Peers: a national bowl-off for ultimate bragging rights. Which exchange will top the national leaderboard? Come along and represent QLD-IX as we go head-to-head with our peers across the country.

Bring your spin, swagger, or spectacular gutter balls. All levels welcome for a night of great company, drinks and something tasty to keep you going between turns. Whether you’re a regular on the lanes or just there to enjoy the night, it’s all about connection and community.

Registrations are now open on the IAA Member Portal for our Members and their guests:

There's still time to contribute to our time capsule

As part of our 30 Years of Peers celebrations, we’re calling on YOU – our network engineers, internet pioneers, and tech enthusiasts! Bring along your tech relics, or messages for the future to our 30 Years of Peer event in your city.

What to Contribute?

We’re looking for small items that will help capture the spirit of who we are today and the legacy we’re building for the future.

* A piece of hardware or internet gear that tells a story
* Some company merch that will evoke nostalgia
* Photos from team events or handwritten notes predicting the future

Don’t miss your chance to leave your mark. Join us and make history!

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