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DFSV Standard Compliance Templates and Training now available

To support Members in meeting their obligations under the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 (the DFSV Standard), IAA has partnered with WISPAU to deliver targeted and practical training and compliance template materials.

Who the DFSV Standard applies to
Compliance with DFSV Standard is mandatory for all carriage service providers that supply telecommunications services to consumers. Consumers includes:

  • residential customers;
  • business customers with an annual spend of less than $40,000 who do not have a genuine or reasonable opportunity to negotiate their contract acquiring services not for resale; and
  • not-for-profit organisations acquiring services not for resale.

What the obligations include
Carriage service providers, must amongst other things:

  • Have a public facing DFSV Statement outlining how the CSP will provide DFSV support to its customers;
  • Internal Policy and Procedures in place;
  • Train all staff, with further specialised training for customer-facing staff;
  • Reverse service limitations for affected persons;
  • Consult with 2 expert organisations in developing the DFSV Policy, Procedures and Training.

Mandatory obligations for small providers with under 30,000 services in operation commenced 1 April 2026. However, small providers can rely on industry representative bodies such as IAA and WISPAU to undertake the consultation requirements. IAA and WISPAU have undertaken this on behalf of our members.

You can read more on the obligations on our website.

IAA and WISPAU’s Telco DFSV Pack
IAA and WISPAU have consulted with DFSV support services and representatives of people with lived experience to provide members with:

  • template DFSV Policy;
  • template DFSV Procedure;
  • template DFSV Statement;
  • training webinar for all personnel covering core requirements of the Standard
  • further specialised training to be delivered by Good Shepherd (May-June):

These materials are now available on the IAA Member Portal at a cost of $700 (incl GST). The fee is to cover the cost of consultation with expert organisations.

Please don’t hesitate to ask any questions at policy@internet.asn.au.