Member resources
Welcome to IAA’s central hub for policies and documents designed to support IAA Members. Access important agreements, annual reports, industry consultation submissions, and guides tailored to help our Members stay informed and compliant. This library is here to help you navigate the key aspects of IAA Membership.
Member agreements
Governance documents
Annual reports and minutes
Annual reports and minutes
Annual reports
Minutes and agendas
| Meeting minutes and agendas | Last updated | Download |
|---|---|---|
| 2024 IAA AGM Meeting Minutes | To be confirmed | |
| 2024 IAA AGM Agenda | 30 October 2024 | Link |
| 2023 IAA AGM Meeting Minutes | 14 November 2023 | Link |
| 2023 IAA AGM Agenda | 14 November 2023 | Link |
| 2022 IAA AGM Meeting Minutes | 19 October 2022 | Link |
| 2022 IAA AGM Agenda | 19 October 2022 | Link |
| 2021 IAA AGM Meeting Minutes | 17 November 2021 | Link |
| 2021 IAA AGM Agenda | 17 November 2021 | Link |
| 2020 IAA AGM Meeting Minutes | 27 October 2020 | Link |
| 2020 IAA AGM Agenda | 27 October 2020 | Link |
IAA submissions
IAA Submissions
Open submissions
| Open submissions | Closes | External link |
|---|---|---|
| Draft Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 | ACMA | 2 April 2025 | acma.gov.au |
| Proposed rules and operation of SMS sender ID register | ACMA | 28 April 2025 | acma.gov.au |
Past submissions
| Past submissions | Closed | Download submission |
|---|---|---|
| Proposed Amendments to Telecommunications (Customer Communications for Outages) Industry Standard 2024 | ACMA | March 2025 | Link |
| Proposed Amendments to Telecommunications (Consumer Complaints Handling) Industry Standard 2018 | ACMA | March 2025 | Link |
| Compliance Priorities 2025-26 | ACMA | March 2025 | Link |
| Public Inquiry to Vary the Final Access Determination for the Superfast Broadband Access Service | ACCC | March 2025 | Link |
| Proposal to Vary the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022 | February 2025 | Link |
| Consultation on Subordinate Legislation to the Cyber Security Act and Security of Critical Infrastructure Act 2018 | Department of Home Affairs | February 2025 | Link |
| C628: Telecommunications Consumer Protections Code Review | Communications Alliance | February 2025 | Link |
| Scam Prevention Framework Bill | Treasury | January 2025 | Link |
| Scam Prevention Framework Bill | Senate Standing Committees on Economics | January 2025 | Link |
| Unfair Trading Practices | Treasury | December 2024 | Link |
| Inquiry into the NBN Co Public Ownership Bill | Senate Standing Committees on Environment and Communications | December 2024 | Link |
| Data Disruption, Network Activity and Account Takeover Powers – Review of SLAID Act | INSLM | December 2024 | Link |
| Online Safety Amendment (Social Media Minimum Age) Bill 2024 | Senate Standing Committees on Environment and Communications | November 2024 | Link |
| Past submissions Closed Download Cyber Security Legislative Package | Parliamentary Joint Committee on Intelligence and Security | October 2024 | Link |
| Privacy and Other Legislation Amendment Bill 2024 | Senate Standing Committees on Legal and Constitutional Affairs | October 2024 | Link |
| Proposed Telecommunications (Customer Communications for Outages) Industry Standard 2024 | ACMA | October 2024 | Link |
| Scams Prevention Framework | Treasury | October 2024 | Link |
| Proposed amendments to Terms of Reference 2024 | Telecommunications Industry Ombudsman | August 2024 | Link |
| Regional Telecommunications Independent Review Issues Paper | Department of Infrastructure, Transport, Regional Development, Communications and the Arts | July 2024 | Link |
| Statutory Review of the Online Safety Act 2021 | Department of Infrastructure, Transport, Regional Development, Communications and the Arts | June 2024 | Link |
| Implementing changes to reclassification | Telecommunications Industry Ombudsman | June 2024 | Link |
| Better Delivery of Universal Services | Department of Infrastructure, Transport, Regional Development, Communications and the Arts | March 2024 | Link |
| Australian Cyber Security Strategy: Legislative Reforms | Department of Home Affairs | March 2024 | Link |
| Compliance Priorities 2024-25 | ACMA | March 2024 | Link |
| Draft BOSE Amendment Determination | DITRDCA | February 2024 | Link |
| Mandatory Industry Codes on Scams | Treasury | January 2024 | Link |
| ACCC Designated Complaints Function – Exposure Draft | Treasury | January 2024 | Link |
| Discussion Paper: Carriage Service Provider (CSP) registration or licensing scheme for the telecommunications industry | DITRDCA | December 2023 | Link |
| FY2024 Annual Service Improvement Plan (ASIP) | NBN Co | December 2023 | Link |
| Optus Outage Post-Incident Review | DITRDCA | December 2023 | Link |
| SBAS Final Access Determination – Further Consultation | ACCC | November 2023 | Link |
| Telecommunications (Financial Hardship) Standard | ACMA | November 2023 | Link |
| Senate Inquiry into the Optus Network Outage | Environment and Communications References Committee | November 2023 | Link |
| Credit Reporting Code Variation | Australian Retail Credit Association | November 2023 | Link |
| Alternative Commonwealth Capabilities for Crisis Response | Department of Home Affairs | September 2023 | Link |
| Draft CRIS for 2023-24 | ACMA | July 2023 | Link |
| NBN Co Special Access Undertaking – Floor and Ceiling – Modified Pricing Options | ACCC | July 2023 | Link |
| TCP Code Review | Communications Alliance | June 2023 | Link |
| Further Targeted Response – NBN Co SAU Variation | NBN Co | June 2023 | Link |
| Draft Decision: Variation to the NBN Co Special Access Undertaking (Nov 2022) | ACCC | May 2023 | Link |
| 2023-2030 Australian Cyber Security Strategy | Department of Home Affairs | April 2023 | Link |
| Final Access Determination (SBAS) | ACCC | April 2023 | Link |
| Copyright Enforcement Review | Attorney General’s Department | March 2023 | Link |
| Consolidated Industry Codes of Practice for the Online Industry Phase 1 (class 1A and class 1B material) | Online Safety Org | March 2023 | LinkLink |
| Compliance Priorities 2023-24 | ACMA | March 2023 | Link |
| Privacy Act Review Report | Attorney General’s Department | March 2023 | Link |
| Proposed Variation to the NBN Co Special Access Undertaking | ACCC | February 2023 | Link |
| Digital Platforms: Government Consultation on ACCC’s Regulatory Reform Recommendations – Consultation Paper | Department of Treasury | February 2023 | Link |
| Record Keeping Rule – NBN Service Performance | ACCC | February 2023 | Link |
| Telecommunications Legislation Amendment (Information Disclosure, National Interest and Other Measures) Bill 2022 | Senate Standing Committees on Environment and Communication | January 2023 | Link |
| Telecommunications Universal Obligation (Standard Telephone Service – Requirements and Circumstances) Determination 2022 | Department of Infrastructure, Transport, Regional Development, Communications and the Arts | January 2023 | Link |
| C647 NBN Co Access Transfer Code | Communications Alliance | January 2023 | Link |
| Superfast Broadband Access Service Access Determination Inquiry | ACCC | December 2022 | Link |
| Variation of the Telecommunications Numbering Plan 2015 | ACMA | November 2022 | Link |
| Privacy Legislation Amendment (Enforcement and Other Measures) Bill 2022 | Attorney General’s Department | November 2022 | Link |
| 5-Year Productivity Inquiry Interim Report – Australia’s data and digital dividend | Productivity Commission | October 2022 | Link |
| Draft Consolidated Industry Codes of Practice for the Online Industry | Online Safety | September 2022 | Link |
| Stage 2 Review of the Model Defamation Provisions Part A | Coalition of the Attorney General | September 2022 | Link |
| Revised SAU Variation Proposal | NBN Co | September 2022 | Link |
| Penalties for Anti-Competitive Conduct | Department of Treasury | August 2022 | Link |
| Proposed NBN Co Special Access Undertaking Variation | ACCC | July 2022 | Link |
| Proposed Fees for Service 2022-23 | ACMA | July 2022 | Link |
| National Data Security Action Plan Discussion Paper | Department of Home Affairs | June 2022 | Link |
| TPG-Telstra Merger Application | ACCC | June 2022 | Link |
| TIO Independent Review 2022 | Telecommunications Industry Ombudsman | May 2022 | Link |
| Statutory Review of the Consumer Data Right | Department of Treasury | May 2022 | Link |
| Industry Guidance on the Carrier Separation Rules | ACCC | May 2022 | Link |
| Digital Platform Services Inquiry – September 2022 Report Discussion Paper | ACCC | April 2022 | Link |
| Consumer Data Right Rules and Standards Design Paper for Telecommunications Sector | Department of the Treasury | April 2022 | Link |
| Security Information Obligations for Carriers and Eligible Carriage Service Providers | Department of Infrastructure, Transport, Regional Development and Communications | March 2022 | Link |
| C661:2022 Reducing Scam Calls and Scam SMS Industry Code | Communications Alliance | March 2022 | Link |
| Review of the Security Legislation Amendment (Critical Infrastructure Protection) Bill 2022 | Parliamentary Joint Committee on Intelligence and Security | March 2022 | Link |
| Reform of Electronic Surveillance Framework Discussion Paper | Department of Home Affairs | February 2022 | Link |
| IAA, in collaboration with a group of communications industry and civil rights associations, formulated a Joint Organisation Letter to represent the interests of industry and the broader public in immediate response to the discussion paper. See what we all have to say as a united voice. | February 2022 | Link |
| Exposure Draft Security Legislation Amendment (Critical Infrastructure Protection) Bill 2022 | Department of Home Affairs | February 2022 | Link |
| Draft Security of Critical Infrastructure (Application) Rules | Department of Home Affairs | February 2022 | Link |
| Telecommunications Service Provider (Customer Identity Authentication) Determination 2022 | ACMA | February 2022 | Link |
| 2022 Broadband Speed Claims Guidance Consultation | ACCC | February 2022 | Link |
| Privacy Act Review Discussion Paper | Attorney General | January 2022 | Link |
| SBAS Access Determination Inquiry submission | ACCC | December 2021 | Link |
| CDR Telecommunications Draft Designation Instrument | ACMA | December 2021 | Link |
| Customer Identity Verification Determination | ACMA | December 2021 | Link |
| NBN SIO Record Keeping Rules | ACCC | November 2021 | Link |
| Basic Online Safety Expectations (BOSE) | Department of Communications | November 2021 | Link |
| Draft Guidance of Systemic Issues and Non-Financial Compensation | TIO | October 2021 | Link |
| Telstra Migration Plan | ACCC | October 2021 | Link |
| Regional Telecommunications Review Submission | Regional Telecommunications Independent Review Committee | September 2021 | Link |
| Statement of Expectations (SoE) for the Telecommunications Industry | ACMA | September 2021 | Link |
| Wholesale ADSL Declaration | ACCC | September 2021 | Link |
| Consumer Data Right (CDR) Sectoral Assessment Telecommunications Submission | Department of the Treasury | August 2021 | Link |
| Strengthening Australia’s Cyber Security Regulations and Incentives | Department of Home Affairs | August 2021 | Link |
| Special Access Undertaking Framing Paper Submission | ACCC | July 2021 | Link |
| NBN SAU Variation 2021 Discussion Paper Submission | NBN Co | July 2021 | Link |
| Proposed Non-Discrimination Guidelines | ACCC | June 2021 | Link |
| Review of Model Defamation Provisions Stage 2 Submission | NSW Department of Communities and Justice | May 2021 | Link |
Guidance documents
Guidance documents
| Documents | Published | Download |
|---|---|---|
| Understanding Financial Hardship Standard | February 2024 | Link |
| Understanding Online Safety Code – Internet Carriage Services | August 2023 | Link |
| Understanding Critical Infrastructure Obligation – Part Two | September 2022 | Link |
| Understanding Critical Infrastructure Obligations – Part One | July 2022 | Link |
Understanding Customer Authentication | May 2022 | Link |
Annual reports and minutes
Annual reports
Minutes and agendas
| Meeting minutes and agendas | Last updated | Download |
|---|---|---|
| 2024 IAA AGM Meeting Minutes | To be confirmed | |
| 2024 IAA AGM Agenda | 30 October 2024 | Link |
| 2023 IAA AGM Meeting Minutes | 14 November 2023 | Link |
| 2023 IAA AGM Agenda | 14 November 2023 | Link |
| 2022 IAA AGM Meeting Minutes | 19 October 2022 | Link |
| 2022 IAA AGM Agenda | 19 October 2022 | Link |
| 2021 IAA AGM Meeting Minutes | 17 November 2021 | Link |
| 2021 IAA AGM Agenda | 17 November 2021 | Link |
| 2020 IAA AGM Meeting Minutes | 27 October 2020 | Link |
| 2020 IAA AGM Agenda | 27 October 2020 | Link |
IAA Submissions
Open submissions
| Open submissions | Closes | External link |
|---|---|---|
| Draft Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 | ACMA | 2 April 2025 | acma.gov.au |
| Proposed rules and operation of SMS sender ID register | ACMA | 28 April 2025 | acma.gov.au |
Past submissions
| Past submissions | Closed | Download submission |
|---|---|---|
| Proposed Amendments to Telecommunications (Customer Communications for Outages) Industry Standard 2024 | ACMA | March 2025 | Link |
| Proposed Amendments to Telecommunications (Consumer Complaints Handling) Industry Standard 2018 | ACMA | March 2025 | Link |
| Compliance Priorities 2025-26 | ACMA | March 2025 | Link |
| Public Inquiry to Vary the Final Access Determination for the Superfast Broadband Access Service | ACCC | March 2025 | Link |
| Proposal to Vary the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022 | February 2025 | Link |
| Consultation on Subordinate Legislation to the Cyber Security Act and Security of Critical Infrastructure Act 2018 | Department of Home Affairs | February 2025 | Link |
| C628: Telecommunications Consumer Protections Code Review | Communications Alliance | February 2025 | Link |
| Scam Prevention Framework Bill | Treasury | January 2025 | Link |
| Scam Prevention Framework Bill | Senate Standing Committees on Economics | January 2025 | Link |
| Unfair Trading Practices | Treasury | December 2024 | Link |
| Inquiry into the NBN Co Public Ownership Bill | Senate Standing Committees on Environment and Communications | December 2024 | Link |
| Data Disruption, Network Activity and Account Takeover Powers – Review of SLAID Act | INSLM | December 2024 | Link |
| Online Safety Amendment (Social Media Minimum Age) Bill 2024 | Senate Standing Committees on Environment and Communications | November 2024 | Link |
| Past submissions Closed Download Cyber Security Legislative Package | Parliamentary Joint Committee on Intelligence and Security | October 2024 | Link |
| Privacy and Other Legislation Amendment Bill 2024 | Senate Standing Committees on Legal and Constitutional Affairs | October 2024 | Link |
| Proposed Telecommunications (Customer Communications for Outages) Industry Standard 2024 | ACMA | October 2024 | Link |
| Scams Prevention Framework | Treasury | October 2024 | Link |
| Proposed amendments to Terms of Reference 2024 | Telecommunications Industry Ombudsman | August 2024 | Link |
| Regional Telecommunications Independent Review Issues Paper | Department of Infrastructure, Transport, Regional Development, Communications and the Arts | July 2024 | Link |
| Statutory Review of the Online Safety Act 2021 | Department of Infrastructure, Transport, Regional Development, Communications and the Arts | June 2024 | Link |
| Implementing changes to reclassification | Telecommunications Industry Ombudsman | June 2024 | Link |
| Better Delivery of Universal Services | Department of Infrastructure, Transport, Regional Development, Communications and the Arts | March 2024 | Link |
| Australian Cyber Security Strategy: Legislative Reforms | Department of Home Affairs | March 2024 | Link |
| Compliance Priorities 2024-25 | ACMA | March 2024 | Link |
| Draft BOSE Amendment Determination | DITRDCA | February 2024 | Link |
| Mandatory Industry Codes on Scams | Treasury | January 2024 | Link |
| ACCC Designated Complaints Function – Exposure Draft | Treasury | January 2024 | Link |
| Discussion Paper: Carriage Service Provider (CSP) registration or licensing scheme for the telecommunications industry | DITRDCA | December 2023 | Link |
| FY2024 Annual Service Improvement Plan (ASIP) | NBN Co | December 2023 | Link |
| Optus Outage Post-Incident Review | DITRDCA | December 2023 | Link |
| SBAS Final Access Determination – Further Consultation | ACCC | November 2023 | Link |
| Telecommunications (Financial Hardship) Standard | ACMA | November 2023 | Link |
| Senate Inquiry into the Optus Network Outage | Environment and Communications References Committee | November 2023 | Link |
| Credit Reporting Code Variation | Australian Retail Credit Association | November 2023 | Link |
| Alternative Commonwealth Capabilities for Crisis Response | Department of Home Affairs | September 2023 | Link |
| Draft CRIS for 2023-24 | ACMA | July 2023 | Link |
| NBN Co Special Access Undertaking – Floor and Ceiling – Modified Pricing Options | ACCC | July 2023 | Link |
| TCP Code Review | Communications Alliance | June 2023 | Link |
| Further Targeted Response – NBN Co SAU Variation | NBN Co | June 2023 | Link |
| Draft Decision: Variation to the NBN Co Special Access Undertaking (Nov 2022) | ACCC | May 2023 | Link |
| 2023-2030 Australian Cyber Security Strategy | Department of Home Affairs | April 2023 | Link |
| Final Access Determination (SBAS) | ACCC | April 2023 | Link |
| Copyright Enforcement Review | Attorney General’s Department | March 2023 | Link |
| Consolidated Industry Codes of Practice for the Online Industry Phase 1 (class 1A and class 1B material) | Online Safety Org | March 2023 | LinkLink |
| Compliance Priorities 2023-24 | ACMA | March 2023 | Link |
| Privacy Act Review Report | Attorney General’s Department | March 2023 | Link |
| Proposed Variation to the NBN Co Special Access Undertaking | ACCC | February 2023 | Link |
| Digital Platforms: Government Consultation on ACCC’s Regulatory Reform Recommendations – Consultation Paper | Department of Treasury | February 2023 | Link |
| Record Keeping Rule – NBN Service Performance | ACCC | February 2023 | Link |
| Telecommunications Legislation Amendment (Information Disclosure, National Interest and Other Measures) Bill 2022 | Senate Standing Committees on Environment and Communication | January 2023 | Link |
| Telecommunications Universal Obligation (Standard Telephone Service – Requirements and Circumstances) Determination 2022 | Department of Infrastructure, Transport, Regional Development, Communications and the Arts | January 2023 | Link |
| C647 NBN Co Access Transfer Code | Communications Alliance | January 2023 | Link |
| Superfast Broadband Access Service Access Determination Inquiry | ACCC | December 2022 | Link |
| Variation of the Telecommunications Numbering Plan 2015 | ACMA | November 2022 | Link |
| Privacy Legislation Amendment (Enforcement and Other Measures) Bill 2022 | Attorney General’s Department | November 2022 | Link |
| 5-Year Productivity Inquiry Interim Report – Australia’s data and digital dividend | Productivity Commission | October 2022 | Link |
| Draft Consolidated Industry Codes of Practice for the Online Industry | Online Safety | September 2022 | Link |
| Stage 2 Review of the Model Defamation Provisions Part A | Coalition of the Attorney General | September 2022 | Link |
| Revised SAU Variation Proposal | NBN Co | September 2022 | Link |
| Penalties for Anti-Competitive Conduct | Department of Treasury | August 2022 | Link |
| Proposed NBN Co Special Access Undertaking Variation | ACCC | July 2022 | Link |
| Proposed Fees for Service 2022-23 | ACMA | July 2022 | Link |
| National Data Security Action Plan Discussion Paper | Department of Home Affairs | June 2022 | Link |
| TPG-Telstra Merger Application | ACCC | June 2022 | Link |
| TIO Independent Review 2022 | Telecommunications Industry Ombudsman | May 2022 | Link |
| Statutory Review of the Consumer Data Right | Department of Treasury | May 2022 | Link |
| Industry Guidance on the Carrier Separation Rules | ACCC | May 2022 | Link |
| Digital Platform Services Inquiry – September 2022 Report Discussion Paper | ACCC | April 2022 | Link |
| Consumer Data Right Rules and Standards Design Paper for Telecommunications Sector | Department of the Treasury | April 2022 | Link |
| Security Information Obligations for Carriers and Eligible Carriage Service Providers | Department of Infrastructure, Transport, Regional Development and Communications | March 2022 | Link |
| C661:2022 Reducing Scam Calls and Scam SMS Industry Code | Communications Alliance | March 2022 | Link |
| Review of the Security Legislation Amendment (Critical Infrastructure Protection) Bill 2022 | Parliamentary Joint Committee on Intelligence and Security | March 2022 | Link |
| Reform of Electronic Surveillance Framework Discussion Paper | Department of Home Affairs | February 2022 | Link |
| IAA, in collaboration with a group of communications industry and civil rights associations, formulated a Joint Organisation Letter to represent the interests of industry and the broader public in immediate response to the discussion paper. See what we all have to say as a united voice. | February 2022 | Link |
| Exposure Draft Security Legislation Amendment (Critical Infrastructure Protection) Bill 2022 | Department of Home Affairs | February 2022 | Link |
| Draft Security of Critical Infrastructure (Application) Rules | Department of Home Affairs | February 2022 | Link |
| Telecommunications Service Provider (Customer Identity Authentication) Determination 2022 | ACMA | February 2022 | Link |
| 2022 Broadband Speed Claims Guidance Consultation | ACCC | February 2022 | Link |
| Privacy Act Review Discussion Paper | Attorney General | January 2022 | Link |
| SBAS Access Determination Inquiry submission | ACCC | December 2021 | Link |
| CDR Telecommunications Draft Designation Instrument | ACMA | December 2021 | Link |
| Customer Identity Verification Determination | ACMA | December 2021 | Link |
| NBN SIO Record Keeping Rules | ACCC | November 2021 | Link |
| Basic Online Safety Expectations (BOSE) | Department of Communications | November 2021 | Link |
| Draft Guidance of Systemic Issues and Non-Financial Compensation | TIO | October 2021 | Link |
| Telstra Migration Plan | ACCC | October 2021 | Link |
| Regional Telecommunications Review Submission | Regional Telecommunications Independent Review Committee | September 2021 | Link |
| Statement of Expectations (SoE) for the Telecommunications Industry | ACMA | September 2021 | Link |
| Wholesale ADSL Declaration | ACCC | September 2021 | Link |
| Consumer Data Right (CDR) Sectoral Assessment Telecommunications Submission | Department of the Treasury | August 2021 | Link |
| Strengthening Australia’s Cyber Security Regulations and Incentives | Department of Home Affairs | August 2021 | Link |
| Special Access Undertaking Framing Paper Submission | ACCC | July 2021 | Link |
| NBN SAU Variation 2021 Discussion Paper Submission | NBN Co | July 2021 | Link |
| Proposed Non-Discrimination Guidelines | ACCC | June 2021 | Link |
| Review of Model Defamation Provisions Stage 2 Submission | NSW Department of Communities and Justice | May 2021 | Link |
Guidance documents
| Documents | Published | Download |
|---|---|---|
| Understanding Financial Hardship Standard | February 2024 | Link |
| Understanding Online Safety Code – Internet Carriage Services | August 2023 | Link |
| Understanding Critical Infrastructure Obligation – Part Two | September 2022 | Link |
| Understanding Critical Infrastructure Obligations – Part One | July 2022 | Link |
Understanding Customer Authentication | May 2022 | Link |
