To support Members in meeting their obligations under the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 (the DFSV Standard), IAA is partnering with WISPAU to engage Good Shepherd to deliver targeted and practical training and compliance materials.
Who the DFSV Standard applies to:
Compliance with DFSV Standard is mandatory for all carriage service providers that supply telecommunications services to consumers. Consumers includes individual customers, business customers with an annual spend of less than $40,000 who did not have a genuine or reasonable opportunity to negotiate their contract, and not-for-profit organisations acquiring services not for resale.
Smaller providers with under 30,000 services in operation are required to meet the full extent of obligations by 1 April 2026. However, smaller organisations can rely on industry representative bodies such as IAA and WISPAU to undertake the consultation requirements. IAA and WISPAU are proposing to do this on behalf of our members to provide:
- template DFSV Policy;
- template DFSV Procedure;
- template DFSV Statement;
- training to be delivered by Good Shepherd:
- foundational webinar for all personnel covering core requirements of the Standard, understanding domestic and family violence in the telecommunications context, and the DFSV Policy (early March)
- tailored workshop for specialised DFSV teams and escalation staff focusing on trauma-informed practice and hypothetical scenarios (late March)
While there is no obligation for Members to undertake training via IAA, the DFSV Standard does require providers to have a DFSV Policy, DFSV Procedure and DFSV Statement in place, as well as for the training of all staff, and specialised training for customer-facing personnel.
In addition, these materials and training must be developed in consultation with expert organisations. IAA and WISPAU is undertaking this work to assist small ISPs efficiently meet these consultation and training requirements on behalf of our Members who meet the small organisation threshold.
You can read more on the compliance obligations on our website.
Costs
Pricing is to be confirmed, and will depend on participant numbers. The more participants will reduce the cost per participant/entity.
Expression of interest
If you are interested in attending the training and accessing the template materials, please register your expression of interest by completing the webfrom by COB Friday, 13 February 2026 to assist with finalising dates and pricing.
