We hope you enjoyed some time off during the festive season because there are plenty of regulatory updates for the year ahead! Our policy team was busy responding to consultations before the year-end period, and has jumped straight back to policy work in the new year on various regulatory reform matters that will affect our Members.
Online safety
We released guidance material on the Online Safety Code obligations for ISPs, available to Members via the IAA Member Portal. The Phase 2 Code came into effect for ISPs on 27 December 2025, so make sure you’re compliant!
Telco Domestic and Family Violence Standard
We are continuing to work with WISPAU and domestic and family violence expert organisations to find the best way to deliver template and training material for our Members to be compliant with the new DFSV Standard, which you can read about in this newsletter item. The ACMA also recently updated its guidance material to reflect changes to the definition of ‘urgent complaint’ and has also published templates to notify the ACMA of privacy breaches in relation to an affected person in accordance with the DFSV Standard:
Public Register of Outages
The ACMA is currently consulting on amendments to the existing Telecommunications (Customer Communications for Outages) Industry Standard (CCO Standard) to introduce a new Public Register of Outages in accordance with directions from the Minister for Communications.
Telecommunications providers will have to establish and maintain an outage register on their websites that is publicly available and compliant with accessibility requirements. The register must be operational by 30 June 2026. We will update the template materials provided in the IAA Member Portal on the CCO Standard to include the outage register requirements once these amendments come into effect.
Record keeping rules
Following its 2025 Review of the various record keeping rules in the telecommunications sector, the ACCC released its final report. As per its findings, the ACCC will be establishing a new Wholesale and Networks Record Keeping Rules to come into effect in late 2026, and a new Retail Record Keeping Rules to commence in 2027. The ACCC will be consulting on these RKRs in the coming months.
Completed submissions:
Open consultations:
ACMA – Proposed public register of telecommunications outages | 18 February 2026
As always, please get in touch to share any thoughts on any of the open consultations and/or previous submissions as we really appreciate your feedback.
