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October’s Advocacy Corner Update

The Federal government is continuing to ramp up its program of legislation aiming to control the perceived and real threats from the online world. We’ve written about our participation in the defamation workshops, but just recently it has become clear that the government would like to see defamation regulated the same way as it wants to regulate more obviously dangerous material, ie through the eSafety Commissioner and alongside the Online Safety Act. 

There are some very real risks we see with this approach: it is not clear where the liability and responsibility for defamatory material will lie, nor even whether this can be efficiently or effectively implemented. It became increasingly clear throughout the workshops that while it was accepted that straight carriage service providers won’t be liable (as “mere conduits”) other services usually included in an internet access service such as DNS, email, and web hosting, where ISPs have no effective part in the publication of material, may well have liability. Rest assured, we are doing our darndest to reinforce the fact that making a domain name available via the DNS is not an act of defamation, but unfortunately there are no guarantees that legislators won’t do something really stupid. They seem to find it difficult to separate certain large social media platforms from “the Internet” and are increasingly keen to enforce takedowns further and further down the technology and infrastructure stack. 

An amended Critical Infrastructure Bill through the House of Representatives last week. Introduced as part of the PJCIS’ report on the Critical Infrastructure Bill, this legislation will see the introduction of a new mandatory notification scheme for cyber incidents. It will also provide Home Affairs with the power to issue information gathering, intervention and action direction requests. Part II of the Bill, which will focus on risk management plans and the declaration of Systems of National Significance (SoNS), is expected to face further consultation with industry. 

Communications Alliance released a new code C666:2021 Existing Customer Authentication, which provides an improved framework to authenticate the identity of customers making transactions involving their telecommunications service. So new rules there for people to apply when gaining or transferring customers. 

Recent Submissions

In October, we made submissions to: 

 

Open Submissions

Reporting of Telstra delivery of voice services | Department of Communications 

The Department of Communications has proposed that Telstra should improve their reporting of their voice services delivery in regional areas and provide quarterly reports to ACMA and Department of Communications relating to service quality and delivery. 

Record Keeping Rules Consultations | ACCC 

The ACCC is consulting on changes to the Record Keeping Rules for Telecommunications Infrastructure Assets. The Record Keeping Rules requires specific carriers to report on their core network and customer access network infrastructure to help the ACCC analyse competition within the telecommunications market.  The ACCC is seeking to update their list of record-keepers and introduce new reporting requirements for end-user equipment and mobile infrastructure.  

The ACCC is also seeking to amend the NBN Record Keeping Rules, including introducing reporting for enterprise ethernet services and businesses satellite services. They will also gather additional data on CVC capacity and utilisation data and ask NBN Co to report on performance against service standard commitments set out in the Wholesale Broadband Agreement. The latter agreement is still open to review, despite some members reporting they felt pressured to sign version five already. 

IAA submitted to Home Affairs Strengthening Australia’s cyber security regulations and incentives paper. In our submission, we highlighted the complexity of existing cybersecurity legislation, especially for smaller ISPs to navigate. We commented on suggested mechanisms which could promote the uptake of cybersecurity, including minimum standards for personal information and health checks for small businesses. We called on Home Affairs to collaboratively engage with relevant industry stakeholders throughout the process of drafting cybersecurity regulation or processes.

IAA supported the extension of the Wholesale ADSL to 20 June 2024 in our recent submission to the ACCC. We raised the point that WADSL as continues to be prominent in rural, regional and remote areas, it needs to be provisioned for.

We also expressed our perspective on ACMA’s Statement of Expectations (SoE) for the Telecommunications Industry with regards to vulnerable consumers. We extended our support to the SoE, however, highlighted that for smaller ISPs, some objectives and examples regarding financial hardship and customer service would be difficult to meet because of resource constraints.

The ACCC published updated Non-Discrimination Guidelines for the telecommunications sector, a process we responded to in June. In the new Guidelines, the ACCC will assess whether NBN Co or access providers have acted in a discriminatory manner by conducting an explicit or implicit discrimination test. A quick summary of how this process will work is available here.

 

September’s Advocacy Corner Update

Submissions that may be of interest to members include:

Review of Criminal Code Amendment (Sharing of Violent Abhorrent Violent Material) (AVM) Act 2019 | 15 October 2021 

The Parliamentary Joint Committee on Law Enforcement is enquiring into the effectivity of the AVM Act 2019, which was passed following the Christchurch terrorist attack. The AVM Act enforces that internet, hosting or content services proactively need to communicate to law enforcement that abhorrent violent material is accessible on their networks and work to ensure it is inaccessible in Australia. This inquiry will specifically focus on whether the AVM Act has helped reduce the misuse of online platforms, whether the powers given to the eSafety Commissioner and the federal police are appropriate and consider the definition of ‘violent abhorrent material.’ 

Telstra Migration Plan | 21 October 2021 

Telstra submitted a proposed variation to the ACCC adjusting the plan for the shutdown of legacy copper services occurring as part of the migration to NBN. Changes include amendments to the management disconnection arrangements in unit common areas, to differentiate between private and public payphones, to expand Telstra’s authority for reconnecting copper or hybrid fibre coaxial services if required and to extend for managed disconnections for premises not serviceable by NBN yet. After submissions close, the ACCC will make a decision on the proposed changes offered by Telstra.   

If you have any comments or would like to find additional information about the above, please email us at policy@internet.asn.au

 

As an organisation with a proud heritage deep-seated in advocacy, we are pleased to share our most recent submissions:

If you have any comments or would like to find additional information about the above, please email us at policy@internet.asn.au

 

August’s Advocacy Corner Update

Submissions that may be of interest to members include:

ACCC| Wholesale ADSL Service Declaration | 10 Sept

The ACCC is proposing to continuing to declare Wholesale ADSL until 2024. Their view is that postponing this date will promote competition by aligning the expiry to the declaration of other Telstra fixed line services which are also declared by the ACCC. We are in support of this stance as it will ensure continuing price certainty and performance standards while ADSL remains in service in some areas.

eSafety Office | Restricted Access System  | 12 Sept

eSafety is seeking views on a restricted access system (RAS)  which seeks to limit exposure of people under 18 to age-inappropriate content. A new RAS needs to be in place by January 2022 as part of the Online Safety Bill. The services which will be required to meet these requirements include Australian hosting providers, social media services, designated internet services and relevant electronic services, some of which aren’t as yet defined at all. Members with views on how this system should or could work, are welcome to get in touch.

Communications Alliance | Existing Customer Authentication Industry Code Draft | 20 Sept

Communications Alliance have published a draft Existing Customer Authentication Industry Code for review which seeks to provide a framework for customer authentication. For carriage service providers, this will entail having measures in place to verify a customer’s identity effectively and securely.

The Regional Telecommunications Review | 30 Sept

Every three years, the Regional Telecommunications Independent Review Committee is appointed to conduct a review on status of telecommunications within regional, rural and remote Australia.  The issues this review will tackle include the impact of existing government policies, service reliability, emerging technologies and regional development.

If you have any comments or would like to find additional information about the above, please email us at policy@internet.asn.au

 

September’s Advocacy Corner Update

IAA submitted on the Home Affairs Strengthening Australia’s cyber security regulations and incentives paper. In our submission, we highlighted the complexity of existing cybersecurity legislation, especially for smaller ISPs to navigate. We commented on suggested mechanisms which could promote the uptake of cybersecurity, including minimum standards for personal information and health checks for small businesses. We called on Home Affairs to collaboratively engage with relevant industry stakeholders throughout the process of drafting cybersecurity regulation or processes. 

IAA supported the extension of the Wholesale ADSL to 20 June 2024 in our recent submission to the ACCC. We raised the point that WADSL as continues to be prominent in rural, regional and remote areas, it needs to be provisioned for.  

We also expressed our perspective on ACMA’s Statement of Expectations (SoE) for the Telecommunications Industry with regards to vulnerable consumers. We extended our support to the SoE, however, highlighted that for smaller ISPs, some objectives and examples regarding financial hardship and customer service would be difficult to meet because of resource constraints. 

The ACCC published updated Non-Discrimination Guidelines for the telecommunications sector, a process we responded to in June. In the new Guidelines, the ACCC will assess whether NBN Co or access providers have acted in a discriminatory manner by conducting an explicit or implicit discrimination test. A quick summary of how this process will work is available here 

August’s Advocacy Corner Update

We also made a submission responding to the Treasury’s Consumer Data Right (CDR) sectoral assessment for the telecommunications sector. In our submission, we extended our support for consumers to have a right to their own data to make informed choices, but argued that mechanisms already exist which facilitate that well. We highlighted that the CDR may add to existing compliance requirements for ISPs, and as a by-product limit competition within the telecommunications sector. We also called for the timeframe for consultation on the CDR to be extended, to ensure meaningful collaboration between government and industry can occur throughout this process.

August’s Advocacy Corner Update

IAA is participating in the working group that is developing the Building Block Model (BBM) underpinning the financials for the review of NBN Co’s standard access undertaking (SAU). This process will see us working collectively with the ACCC, NBN Co, RSPs and the Department of Communications to discuss and consider a revised BBM which accounts for accumulated losses, investments and ongoing expenditure. We have also been involved in the working group associated with developing the overall regulatory framework for the SAU.

Last month, we submitted a response to NBN Co’s SAU Variation discussion paper, in which we supported the concept of a flat-pricing model while opposing the idea of price control through embedded annual price rises. We supported NBN Co’s inclusion of the multi-technology mix (ie HFC and FTTN) within the SAU and recommended that NBN Co should think about how information on service standards for various technologies could be made available to RSPs.

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